bet vesa Privacy Policy

What information we collect

bet vesa collects the following types of information:

2.1 Registration and identity information

• Full name (in Bengali or English)
• Date of birth (for age verification purposes)
• Mobile number
• Email address
• National ID or passport number (required when identity verification is needed)

2.2 Financial transaction information

Transaction records processed through bKash, Nagad, Rocket, and Upay for deposit and withdrawal purposes are stored. However, we do not directly store mobile banking PINs or account passwords.

2.3 Device and technical information

• IP address
• Browser type and version
• Operating system information
• Session duration and page visit history

2.4 Gaming activity information

Betting history on the platform, game selections, win/loss records, and bonus usage details are logged automatically. This information is used to ensure account security and responsible gaming.

Purpose of data use

Collected information is used only for the following specific purposes:

• Creating and managing accounts and keeping the login process secure.
• Processing deposit and withdrawal transactions.
• Verifying that the user is 21 years of age or older.
• Providing bonuses, promotions, and personalised offers.
• Providing customer support via live chat and email.
• Preventing fraud, money laundering, and other unlawful activities.
• Identifying technical issues on the platform to improve service quality.
• Implementing responsible gaming policy.

bet vesa never sells your personal information to advertisers or third parties for commercial purposes.

Data storage and retention

Your information is stored on our secure servers for as long as your account is active and for as long as is necessary to operate the service.

4.1 Retention period

• Financial transaction records are retained for a minimum of five years after account closure.
• Identity verification documents are kept for at least five years from the date of account closure.
• Data from inactive accounts may be retained for up to three years from the date of last activity.

4.2 Data deletion requests

If you wish to close your account and request deletion of your personal information, please contact our support team. However, certain information may be required to be retained for a specified period for legal or security reasons.

Data sharing and disclosure

bet vesa may share user information with third parties in limited and specific circumstances:

5.1 Service provider partners

Trusted third parties are used for services such as payment processing, technology infrastructure, and game operations. These partners are provided only the information necessary to complete their specific tasks and are required to comply with our privacy standards.

5.2 Legal obligations

User information may be provided to the relevant authorities where required to comply with a court order or lawful directive from a competent authority.

5.3 Fraud prevention

Necessary information may be shared with financial intelligence or financial oversight bodies to prevent fraudulent activity or money laundering.

5.4 Business changes

If a major business change occurs — such as a transfer of ownership — users will be informed in advance and given the opportunity to take action according to their preference.

Cookie and tracking technology

The bet vesa website uses cookies and similar technologies to improve the user experience.

6.1 Types of cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember language preferences and layout settings.
• Analytics cookies: Used to analyse which parts of the site users spend more time on.

6.2 Cookie control

You can set your browser to accept or reject cookies at any time from your browser settings. However, disabling certain essential cookies may affect specific functionality of the site.

User rights

bet vesa recognises and respects the following rights of every user:

7.1 Right to access information

You may request to know what information is stored about you. Such requests will be responded to within 30 working days of receipt.

7.2 Right to correct information

If any of your information is incorrect or incomplete, you may apply for a correction. After submission of appropriate evidence, the information will be verified and updated.

7.3 Right to delete information

In certain circumstances, particularly where there is no legal obligation to retain data, you may request deletion of your personal information.

7.4 Right to object

If you have an objection to your information being used for a specific purpose, please notify our support team. We will review the matter within a reasonable time.

Minors and age protection

bet vesa strictly does not provide services to anyone under the age of 21. Each user's age is verified at the time of registration.

If evidence is found that a minor has fraudulently created an account, that account will be closed immediately and the associated information will be securely deleted. For more details on this, please read our Responsible Gaming Policy.

Parents are requested to remain aware of their children's internet use and to use parental control software where necessary.

Data security measures

bet vesa uses multiple layers of security technology to keep your personal and financial information safe:

• SSL Encryption: Data transmission is encrypted using the HTTPS protocol across all pages of the site.
• Data Encryption: Stored sensitive information is kept in encrypted format.
• Two-step verification: OTP verification process for account login and important changes.
• Firewall: An advanced firewall system is active at the server level to block unauthorised access.
• Regular security audits: Periodic audits are conducted to identify security vulnerabilities on the platform.
• Trained team: Only authorised staff have access to user information and are required to follow strict confidentiality guidelines.

However, complete security of data transmission over the internet cannot be guaranteed. While we take the utmost precautions, users also have a responsibility to keep their account passwords private.

Policy changes and updates

bet vesa reserves the right to change or update this privacy policy at any time. When changes are made, the "Last updated" date at the top of the page will be updated.

For important changes, registered users will be notified by email or through the site. Continued use of the service after any changes will be taken as an indication of acceptance of the revised policy.

If you have questions about the site's general rules and terms of use, please visit our FAQ section, where common questions are answered in detail.

Contact and complaints

You may send any questions, complaints, or requests to access information regarding this privacy policy to our support team. bet vesa's customer service team is available 24 hours a day, seven days a week to assist via live chat and email in both Bengali and English.